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    Spotlight Cloud Migration Plan

    By: Gita Sharifi

    Follow the guide below to migrate configuration files of Spotlight Cloud from a temporary location to a permanent one. This is most likely the scenario if you've gone from trialing to purchasing Spotlight Cloud. 

    New Server Configuration

    1. Review the Minimum Requirements section at the bottom of this document and ensure the new server complies with the minimum requirements.
    2. Login to Spotlight Cloud site and from the top-right corner of screen, click the down arrow to choose Account Settings option.
    3. From left-side navigation panel, under Product Downloads category, choose ‘Spotlight Cloud Diagnostic Server App’ and download/copy the latest release to the new server.
    4. Run the installer on the new server. Keep in mind the account entered within the installation wizard will be used to launch the product. Additional accounts can be added here or at a later time.
    1. Open the application and login to the Cloud site and ensure application launches. Close the application.

     

    Migrate Spotlight Cloud Diagnostic Server Data

    1. On the existing (old) server, open Services.msc console. Locate and stop ‘Spotlight Cloud Diagnostic Server’ services.
    2. Go to the Spotlight Cloud Diagnostic Server installation folder, be default: C:\Program Files\Quest Software\Cloud Diagnostic Server.
    3. Move a copy of the Diagnostic Server folder: C:\Program Files\Quest Software\Cloud Diagnostic Server from the old server to any path in the new server or to a shareable path.
    4. On the new server, stop the Spotlight Cloud Diagnostic Server service using services.msc. All following steps will be performed from the new server.
    5. Open the Windows Command prompt window using the option “Run As Administrator” and go to the Diagnostic Server installation folder:

                C:\Program Files\Quest Software\Cloud Diagnostic Server\Agent\bin

    1. Run the following batch file to migrate all information from the old Diagnostic Server to the new:

      ImportCloudDS.bat <old path>

      Note: <old path> is path that has the old Diagnostic Sever folder of old server from step 3

      Example: ImportCloudDS.bat "C:\Cloud Diagnostic Server": ImportCloudDS

      Expected Results:
      ExpectedResults
    1. Once the batch file has completed successfully, close the window.
    1. Restart the Spotlight Cloud Diagnostic Server services. The connections and configuration settings are now migrated.
    1. Open Spotlight Cloud Diagnostic Server app and open Connections window to confirm all connections are present and working. Additionally, open Alarms and Alarm Actions windows to ensure customizations have been migrated.
    2. Close and re-login to the Spotlight Cloud site. Verify the new host name under the Account Settings | Organization | Diagnostic Server page:

      VerifyNewHost

      All connections will appear under Monitoring page:
      Monitoring

    Note, the preservation of connections historical data is currently not supported when Spotlight Cloud is migrated.


    Decommission Previous Diagnostic Server

    On the old server, use Control Panel to uninstall Spotlight Cloud Diagnostic Server.

    Requirements of the Spotlight Cloud Diagnostic Server host

    The Spotlight Cloud Diagnostic Server requires Internet access. Consider installing the Spotlight Cloud Diagnostic Server App on a computer that is always switched on.

    Internet access and always on availability

    The Spotlight Cloud Diagnostic Server requires Internet access. In case of a firewall usage, the following URLs must be enabled on the host:

    Consider installing the Spotlight Cloud Diagnostic Server App on a computer that is always switched on. Spotlight Cloud cannot monitor your connections while the Spotlight Cloud Diagnostic Server host is switched off or otherwise unable to access the Internet.

    Operating System

    The Spotlight Cloud Diagnostic Server App installs on a Microsoft Windows hosted operating system:

    • Microsoft Windows 10 (64-bit)
    • Microsoft Windows 8.1 (64-bit)
    • Microsoft Windows 8 (64-bit)
    • Microsoft Windows 7 (64-bit)
    • Microsoft Windows Server 2016 (64-bit)
    • Microsoft Windows Server 2012 R2 (64-bit)
    • Microsoft Windows Server 2012 (64-bit)
    • Microsoft Windows Server 2008 R2 (64-bit)
    • Microsoft Windows Server 2008 (64-bit)

    Ensure the Spotlight Cloud Diagnostic Server host is in a Windows domain.

    Ensure .NET 4.5.2 or later is installed on the Spotlight Cloud Diagnostic Server host.

    The Spotlight Cloud Diagnostic Server is not supported on a cluster or High Availability Always On.

    CPU and RAM

    CPU / RAM requirements tie in to the number of connections Spotlight Cloud will monitor.

    For an average load on the monitored instances

    Host CPUs (2.4GHz)

    Host RAM

    DS JVM Settings

    #DB Connections

    #OS Connections

    2 cores

    7GB

    2GB

    50

    50

    4 cores

    14GB

    4GB

    100

    100

    For a high load on the monitored instances

    Host CPUs (2.4GHz)

    Host RAM

    Hard Drive Space

    DS JVM Settings

    #DB Connections

    #OS Connections

    2 cores

    7GB

    565MB

    2GB

    40

    40

    4 cores

    14GB

    580MB

    4GB

    80

    80

     

    Network Ports

    Ensure the following Network ports are open on the Spotlight Cloud Diagnostic Server host

    • TCP 3166 - This port is used by the Spotlight Cloud Diagnostic Server to communicate with the Spotlight Native Collector process on the same host. No external connections are required on this port.
    • TCP 443 - This port is used by the Spotlight Cloud Diagnostic Server to communicate with Spotlight Cloud. This port must be open for outgoing connections on the Spotlight Cloud Diagnostic Server host when uploading to Spotlight Cloud is enabled on the Spotlight Cloud Diagnostic Server.
    • TCP ports 8930 and 7985 are used on the Spotlight Cloud Diagnostic Server host for internal communications between the Spotlight Cloud Diagnostic Server service and the Spotlight Cloud Diagnostic Server App.

    Check Permissions – Post Installation

    By default, Spotlight Cloud Diagnostic Server app tool uses the local user account to launch the product. After you have installed Spotlight Cloud Diagnostic Server app and prior to launching the application, ensure your local user account is part of the following Windows Local Groups. Open Windows Local Users and Groups console and add your local account to the following groups:

    1. Administrators
    2. Spotlight Cloud Diagnostic Administrator

    Add additional user accounts to the above groups if necessary.

    Additional Requirements

    • Do not install multiple Spotlight Diagnostic Server on the same host. For example, customers of Spotlight Enterprise should not install the Spotlight Cloud Diagnostic Server and Spotlight Enterprise Diagnostic Sever on the same host.
    • SQL Server Client Tools are required to use the Discovery Wizard to locate SQL Servers on your network. SQL Server Client Tools can be found on the Microsoft SQL Server installation media.
    • SQL Server Management Tools are required to use Session Trace when monitoring a SQL Server. The SQL Server Management Tools are available from any SQL Server 2005, SQL Server 2008, SQL Server 2012, SQL Server 2014 or SQL Server 2016 edition except SQL Server Express and SQL Server Compact. The version required corresponds to the latest version of SQL Server that you are monitoring.
    Spotlight Cloud
    January 9, 2019 at 9:08:27 AM PST
    Gita Sharifi

    Written by Gita Sharifi

    Senior Technical Support Engineer at Quest

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